Help Center

FAQs

Public Records & Data

What is Kids Live Safe?

Kids Live Safe is a public records and people search service that provides access to complete background checks. We provide you with the most recent and quality data available by aggregating billions of public records into a single, easy-to-use interface. Kids Live Safe also offers personal protection, monitoring, and email alert tools to keep you and your loved ones safe. Kids Live Safe is headquartered in Santa Barbara, Ca and has team members all over the United States. To learn more information about the detailed background reports, visit our Why Kids Live Safe? page.

How do I know my personal information is secure?

Our website uses 128-bit Secure Socket Layer (SSL). SSL encrypts your information during transmission processes and securely transfers your private and credit card information through cyberspace. The encryption prevents your information from being read.

Secure Transaction Indicators: If you are using a Firefox or Microsoft browser, you will see a small key or padlock in the bottom right corner of your browser window. The presence of the icon indicates that the transaction is secure. Another way you can tell when your credit card is unharmed is to identify the URL. A URL that begins with https:// is an indication that your personal information is being transmitted to a secure server.

My Account

What is the trial fee for?

This trial fee covers a 7-day, full-access trial. This provides the user with background checks for a full week, beginning from trial registration.

How much does the Kids Live Safe service cost?

You can run background reports for 7 days for a low trial fee. This is a risk-free 7-day trial period. If you choose to keep your membership beyond the 7-day trial period, our monthly membership fee is less than $30.00 per month. If you cancel before your trial period expires, no monthly charges will occur. Please visit our Terms of Use for complete details.

Will I get charged if I don't use the service?

Yes, your membership fees cover the costs of providing services to you. Whether you utilize the service or not, your account will be charged.

Note: Kids Live Safe features are implemented the second you set them up. For example, the monthly monitoring of Registered Sex Offenders occurs automatically once monitoring areas has been determined. This way you do not have to login into the website to receive recent sex offender information. Kids Live Safe will alert you if new sex offender activity has occurred in any of the four monitored areas you designated.

If the data you provide is "public record," why do I pay for it?

In the past, access to public records was difficult to attain. People had to endure the long process of visiting various government offices and local departments if they wanted to find information about someone's background. Kids Live Safe does the heavy duty work for you by aggregating various public records into concise background reports. Kids Live Safe members receive affordable access to accurate and readily available public records. Kids Live Safe's intuitive and formulated technology for aggregating high-quality reports speeds up the procedure and eliminates the "waiting game."

What do I do after I sign up?

Directly after you sign up, check the email account that you provided during your registration process to obtain your Registration Confirmation Email. This email will contain instructions with your login credentials and Customer ID.

What do I do if I didn't receive a Registration Confirmation Email?

Occasionally, your Registration Confirmation Email will end up in your Junk, Bulk, or Spam folders. Please check these locations if you are having trouble finding the email. If you have still not found the email, contact our member support team as soon as possible at 1-800-301-5905 to verify your account information is correct. It is important that you keep your email address attached to your account up-to-date. To protect against spam filters, please confirm that [email protected] has been added to your spam filter or "safe senders" list.

How do I log in to Kids Live Safe?

In your Registration Confirmation Email you will be provided with your Username and Password. Both your Username and Password are needed to log in to Kids Live Safe. If you have any further questions or difficulties logging in please contact member support at 1-800-301-5905.

I recently moved. How do I change my contact information?

Please contact member support at 1-800-301-5905. A representative will be happy to assist you.

Manage My Info

How do I opt-out my information from Kids Live Safe searches?

Kids Live Safe takes your privacy seriously. If you would like to remove your information from being displayed on Kids Live Safe's search results, please visit the Privacy Requests page to make your Do Not Sell My Personal Information request.