FAQs

Below you will find the most frequently asked questions we encounter from our members. If you have any additional questions please do not hesitate to contact us.

General Questions

What is Kids Live Safe?
Kids Live Safe is an innovative organization focused on delivering technology based solutions to American families. Since 2009, Kids Live Safe has provided top-rated, web-based family protection tools to safeguard our most vulnerable citizens – our children. Kids Live Safe empowers parents by taking control of the safety of their children.
 
What does Kids Live Safe Offer?
Kids Live Safe provides access to detailed profiles of registered sex offenders and sexual predators and provides technology based services to keep your children and loved ones safe from harm. Knowing who these sexual predators are, where they live, and what offenses they have committed provides you with the necessary awareness to protect your family. However, Kids Live Safe does not stop there. There are thousands of sexual predators that have not yet been caught and, therefore, are not incarcerated or registered as sex offenders. Kids Live Safe provides parents and guardians with proactive tools and resources to keep kids safe from sexual predators – whether they are online or in your community.

With your Kids Live Safe membership you will receive:
  • Unlimited Sex Offender Search of Any U.S. Location
  • Complete Offender Profile including picture, name, physical description, detail on offenses, home address and more 
  • Email Alerts when a Registered Sex Offender moves into your neighborhood or monitoring area.
  • You will be able to monitor up to four different areas.
  • Emergency Response Profiles to recover your children in case they are lost or abducted
  • You will be able to create up to eight different Emergency Response Profiles.
  • Net Nanny internet filtering software to protect your children while surfing the web or chatting with friends
  • Wireless AMBER Alerts when a child is missing in your community.
  • FBI Crime Data so you know how your community compares to other cities across the U.S.
  • Informative content to keep your kids and loved ones safe from harm
  • 24/7 Member Support by parents who care about your children’s well being
 
Why Kids Live Safe?
Because our children are our most precious and vulnerable citizens, and it is our duty as parents and guardians to do everything we can to keep them safe. There simply is no greater responsibility than to ensure the safety of our children.
 
What is Kids Live Safe’s Mission?
Our mission at Kids Live Safe is simple – To do everything we can to keep our children and loved ones safe from sexual predators.
 
I live in an upscale neighborhood. Why do I need this service?
There are over 700,000 sex offenders in the U.S. Sexual predators have no physical borders, and are not confined to any given socio-economic group.
 
What is your business address?
Our business address is 3905 State Street, Suite 7-228, Santa Barbara, CA 93105.
 
Administrative Questions
 
How do I know my personal information is secure?
We use advanced technology to protect your private information during any transaction on our website. Our website uses 128-bit Secure Socket Layer (SSL) that encrypts (scrambles) your information the transmission of personally identifiable information, including your credit card information. Encrypting your private information prevents it from being read while it is transferred through cyberspace.

An easy way to tell that your transactions are secure is as follows: If you are using a Firefox, Microsoft or Netscape browser, then you will see a small key or padlock in the bottom right corner of your browser window. This icon indicates that your transaction is secure. Another way you can tell when your credit card is safe to look at the URL address. A URL that begins with "https://" is also an indication that all your personal information is being transmitted to a secure server.
 
What is the trial fee for, and can I receive a refund?
This trial fee is to cover the cost of processing your trial subscription. No, the trial fee is not refundable.
 
Where do I go if I need help?
If you need support at any time, please contact member support toll free at 1-800-301-5905, or click "Contact Us" via the Kids Live Safe website to immediately send our customer service representatives an e-mail.
 
How much does the Kids Live Safe service cost?
Most members register for the trial period so they can try before they buy. After the trial period, depending on what subscription you signed up for, we will charge your account on a monthly or annual basis. Our monthly membership fee is less than $30.00 per month and our annual option is less than $100. If you cancel before your trial period expires, no monthly or annual charges will occur. What is the value you put on the safety and well-being of your children and family.
 
Will I get charged if I don’t use the service?
Yes, you will. Your membership fees cover the costs of providing the Kids Live Safe services to you, whether you use the service or not. We strongly advise you to take advantage of the services that we have created to keep you kids and loved ones safe from harm. Please note, we can only provide the tools, however, it is up to you to utilize them to ensure the safety of your family.
 
I can’t remember my Password.
Please visit the Kids Live Safe website and click on the Login Link at the top of the page. You will be provided the option to retrieve your Password. You may also connect with us via the Contact Us page or email us at support@kidslivesafe.com.
 
I signed up as a Kids Live Safe member, what do I do now?
Please monitor your email account that you used during your sign-up to obtain your Kids Live Safe Registration Confirmation Email. The email will contain your login credentials and Customer ID. Use your User Name and Password to log in to the Kids Live Safe website.

We suggest that you set up your Monitoring Areas and Emergency Response Profiles as soon as possible. This way Kids Live Safe can effectively provide the benefits of the membership. We also strongly urge you to download the Net Nanny internet filtering software. This way your children will be protected when surfing the web or chatting with friends. While Kids Live Safe provides incredible valuable resources to our members, it is up to you to utilize these resources and protect your kids and loved ones.

It is critical that you keep your email address in Your Account up-to-date. To protect against spam filters, please confirm that support@kidslivesafe.com, info@kidslivesafe.com and ALERTS@kidslivesafe.com has been added to your spam filter or “safe senders” list. This will ensure that emails from Kids Live Safe are delivered and not marked as spam or junk mail.
 
What do I do if I did not receive my Registration Confirmation Email?
Occasionally, a mistyped email or other technical issues may delay or hinder receipt of your Registration Confirmation Email. Please contact our member support team as soon as possible at 1-800-301-5905 to confirm that your email address is correct.

It is critical that you keep your email address in Your Account up-to-date. To protect against spam filters, please confirm that support@kidslivesafe.com, info@kidslivesafe.com and ALERTS@kidslivesafe.com has been added to your spam filter or “safe senders” list. This will ensure that emails from Kids Live Safe are delivered and not marked as spam or junk mail.
 
How do I log into the Kids Live Safe website?
In your Registration Confirmation Email you will be provided with your User Name and Password. Both, your User Name and Password are needed to log into the website.
 
How do I cancel my membership?
To cancel your subscription, you can visit the Kids Live Safe website at any time and proceed to the “Cancel” link which can be found at the bottom of all web pages. Alternatively, you can also log into the website and cancel your account via the "My Account" page. Once on the "My Account" page, scroll down to the "Membership Information" section and click on the "Cancel Account" link. Once you have confirmed your desire to cancel, your account is immediately canceled and you will receive a Cancellation Confirmation Email. If you do not receive a Cancellation Confirmation Email, your account was not canceled. You may also cancel by email or telephone by calling 1-800-301-5905. All service fees are non-refundable.
 
I have moved. How do I change my address and contact information?
You can log into the Kids Live Safe website and click on the My Account tab. There, you will be able to change your address and contact information.
 
How often does Kids Live Safe update its Sex Offender database?
We update our database daily and for some states multiple times per day. When a change is made, our website updates in about 24 hours.
 
What triggers a Sex Offender Alert?
Every time a sex offender moves within a pre-designated distance (2, 5 or 10 miles) of your home (or one of four monitoring areas), you receive an automatic e-mail alert. You get the peace of mind of knowing that any movement of sex offenders or predators in the areas that matter to you and your family are monitored 24/7, around the clock.
It is critical that you keep your email address in Your Account up-to-date. To protect against spam filters, please confirm that support@kidslivesafe.com, info@kidslivesafe.com and ALERTS@kidslivesafe.com has been added to your spam filter or “safe senders” list. This will ensure that emails from Kids Live Safe are delivered and not marked as spam or junk mail.
 
Does each Sex Offender have an icon on the map?
Unfortunately, No. Sometimes a Sex Offender is “Not map-able.” Basically, the address information provided to us is incomplete and does not allow us to accurately map the Sex Offender. However, the Sex Offender’s profile still appears in the list of Sex Offenders. This way you are still aware of all the registered offenders in your neighborhood, search area or monitoring areas.
 
Why does the sex offender icon for the offender shows up in the wrong place on the map?
We determine the offender's address on the map using census data. We find that at times an address can be 100 meters or more off which would be about 1 city block off as drawn on a map. We are working on this issue, and if you notice that an address is off, please email our customer service.
 
Questions about Sexual Predators and Registered Sex Offenders
 
Are there registered sexual offenders that are not in your database?
Unfortunately, yes. Our service relies on publicly available data. If an offender moves and does not report to the county sheriff in which they reside, we will not know that they have moved.
 
There is someone listed in my neighborhood or at work that left and you still show them. Why?
Our service relies on publicly available data. If a sexual offender moves and does not report their address change, we will not know that they have moved.
 
If I know of an offender that is not in your database, should I contactyou?
No. Please contact your local police or sheriff department. A registered sexual offender that fails to report commits a felony, and can be returned to prison.
 
Should I confront someone on your list? Can I make them move?
No. Harassing anyone on the offender registry is a misdemeanor and can be punished by both a fine and jail time. The purpose of this service is to allow you to identify sexual predators that you or your children may come in contact with, not as a tool to harass or intimidate anyone. Please review our Disclaimer for complete details.
 
I live in an upscale neighborhood. Why do I need this service?
There are over 700,000 sex offenders in the U.S. Sexual predators have no physical borders, and are not confined to any given socio-economic group.
 
What is Megan's Law?
In the United States, Megan's Law is the commonly used name to describe a set of laws requiring law enforcement authorities to make registered sex offender information available to the public. Individual states and law enforcement entities decide the type of information and the manner in which it is released. Prior to Megan's Law, some private citizens' groups distributed information regarding specific sex offenders in their areas.
The law is named in memory of seven-year-old Megan Kanka, who was kidnapped, raped, and murdered by a repeat, violent sexual offender. Prior to Megan's death, no information was available to the Kanka family that the sexual offender moved into their residential area. Megan's home state of New Jersey passed the first example of "Megan's Law" in 1994.
 
I am concerned that I really cannot tell who is and who is not a sex offender.
You are exactly right. There is no such thing as a typical sex offender. That is why it is important for you to understand common sense strategies for protecting yourself and your children that you should always follow.
To protect yourself from offenders, follow general safety guidelines, such as maintaining an awareness of your surroundings and trusting your instincts about people and situations. To protect your children, maintain open lines of communication with them—listen to your children; being available and taking time to really know your children builds feelings of safety and security.
 
I am very concerned about protecting my child from this type of crime. In fact, I think if my child were a victim of sexual abuse, I do not know how I could possibly handle it.
Perhaps the best thing to remember if you know or suspect that your child has been victimized is that they need, you–more than ever–to be a calm, nurturing, and protective parent. The child has endured one of the most profound violations of her or his person. It will probably be extremely difficult for your child to disclose this to you, or to deal with the emotion of knowing that you are aware of what has happened to them. It will be even more difficult for your child if they observe you losing control of your own feelings or behavior. In order to help your child, and prevent further trauma to her or him, you have to be strong for her or him. Seek help for your child. Seek help for yourself in the form of specialized counseling to help you handle your reactions.
 
How can children ever recover from sexual abuse?
Children are amazingly resilient. Research suggests that children who are supported when they disclose or when the victimization comes to light heal more quickly than those who are not believed. A supportive family response and professional intervention can also help to heal child victims and their families.
 
How will I know if my child is a victim of sexual abuse?
The thought that my child might actually be a victim and I might not know it is very worrisome tome.
The reality is that some instances of child sexual abuse never do come to light. However, the better informed you are about what to look for, the better the chance that you can know and be able to help your child. Trust your instincts; you know your child best. Any change in behavior that concerns you is worth evaluating.

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  • "EVERYONE SHOULD HAVE THIS SITE...."; - Anthony E. Rone, Hinesville, GA
  • "Please make sure your children are safe. Keep up with the site and tools." - Cheryl A N Valois Auburn, MA
  • "I am very thankful for this site.....having three children this is a very big peace of mind." - Ashley May Bonang
  • "I think this is a great link for parents they should know if any child predators are in their area to keep them safe. I also think that it is good for young adult's know and should be aware of these type of people in their area so they know as well if they ever come in contact or near these predators they know who they are and what they should do if they ever try to come near or touch them as well as see them anywhere younger children they should report them as soon as possible." - Christopher Thomas Kelty, Belmar, NJ